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Privacy Policy for Your mq88 Account

This page explains how we handle your personal data for mq88, including account creation, login checks, site cookies, and any payment records tied to Touch 'n Go, GrabPay…

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How This Policy Works in Malaysia

mq88 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to the data you send us when you open an account, verify identity, move money, or contact support. It also covers device details, cookie records, and messages that help us confirm requests or prevent misuse. If you use Touch 'n Go, GrabPay, Boost

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dan FPX, the related transaction trail may be stored with the account so we can reconcile the request, settle disputes, and meet record-keeping duties where local law requires it. We do not ask for more than is needed for those tasks, and we limit access to
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staff or vendors who need it to do their work. Where local law permits access, use, or data transfer, this page explains the same rules that govern the rest of your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Where to Reach Us About Privacy

If you want to read a copy of the data we hold, ask for a correction, or raise a privacy concern, use the contact paths below. We route each request to the team that handles account records, then confirm the account before making any change. Please include the email or phone number linked to your account so we can match the request faster.

Team online

Live chat

Use live chat from your account for quick privacy requests. It works well for copy requests, corrections, or questions about a record, and we may ask for extra proof before sharing sensitive data.

Email

Send a clear email if you want a written trail for your files or need us to explain a record we hold. Include the account email so we can match the request to the right profile.

Account form

The form inside your account is useful when you want a change tied to a specific profile detail. We keep the submission on file and continue through the same verification steps before updating anything.

DATA HANDLING

How We Handle Data Requests

We treat privacy requests as account matters, not generic tickets. That means we check the link between the request and the profile, log the change history, and keep only the records needed…

Data collection

We collect account, contact, device, and transaction records only to operate the service, confirm requests, and prevent abuse. If you do not provide a required field, some account actions may not complete.

Cookies

Cookies store session status, language choice, and page performance signals. They help us keep you signed in and spot broken flows, and you can change browser settings if you want to limit them.

Security

Login protection includes password checks, session expiry, and review of unusual changes. When a request looks risky, we may pause the action until the account holder confirms it through a verified channel.

Retention

We keep records for as long as needed for account service, dispute handling, audit needs, and legal storage periods. Once the purpose ends, we remove or anonymise the data under our retention process.

Requests

If local law permits, you can ask for a copy, correction, or deletion of personal data. We verify identity first, then tell you what can change immediately and what must stay on record.

Changes

If you want to raise a concern about this policy, contact us through live chat, email, or the account form. We will use the latest version posted here when we reply.

Questions About Your Privacy Rights

If something here is unclear, start with the questions below. They cover the data we collect, how cookies work, who can ask for a copy, how long we keep records, and where to send a privacy request. We keep the answers practical so you can decide what to share, what to change, and when to contact us again if your details change or local law affects a request.

We collect the contact and account details you provide, plus device and session data needed to secure access, verify requests, and keep the record of actions connected to your account. We only keep what is needed for those purposes.

Yes. Cookies help us remember login sessions, keep pages working, and understand which parts of the site load correctly. You can change browser settings, but some functions may not work if cookies are blocked.

We may share data with service providers that help us run hosting, security, verification, or payment processing. They only receive what is needed for their task and must handle it under our instructions and applicable law.

We keep records for as long as needed to manage the account, answer disputes, and meet legal storage duties. When the retention period ends, we delete or anonymise the data under our internal process.

Yes, where local law permits. Send the request through your account channel, and we will confirm identity first. After that, we can share a copy, update details, or explain why some records must remain unchanged.

Tell us as soon as your contact details or account details change so we can keep records accurate. We may ask for verification before updating sensitive fields, especially if the change affects access or security.

Start with live chat, email, or the account form. Include the address linked to the account and a clear description of your request so we can route it to the right team without delay.

Privacy Policy for Your mq88 Account

Where to Reach Us About Privacy

Live chat

Email

Account form

How We Handle Data Requests

Data collection

Cookies

Security

Retention

Requests

Changes

Questions About Your Privacy Rights

01 What personal data do you collect?

02 Why do you use cookies?

03 Do you share data with service partners?

04 How long do you keep my records?

05 Can I ask for a copy of my data?

06 Can I change or delete details?

07 Where do I send a privacy request?

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